Terms and conditions


The Aqua Sports Company Limited General Terms and Conditions

All bookings subject to these Terms and Conditions.

(for school and group conditions see School & Group Booking Conditions)

Prices may be subject to change.

By submitting your booking you represent to us that you have the authority to make the booking on behalf of your party and that you accept on behalf of your party that the booking is subject to these Terms and Conditions. A contract exists as soon as we issue our Booking Confirmation Form.

Course fees

A minimum deposit of 50% is required to confirm a booking. A booking is confirmed when the payment and completed booking form are received by the Aqua Sports Company. The balance is due 14 days before course commencement. Full payment is due at the time of booking if booking is made within 14 days of course.

Client Course Cancellation/ Postponement

In the case of course cancellation, notice must be received in writing 14 days prior to the course date and a cancellation fee of £35 will be incurred. Cancellation within 14 days of a course will result in loss of the full course fee. Clients failing to attend courses without notification will forfeit their remittance. In the event that a client has to postpone attendance on a course, Aqua Sports reserves the right to charge a rearrangement fee of £25 may be charged.

Offers and Course Packages

‘Fastrak’ packages must be completed within 12 months. Packages count as one course: refunds cannot be given in the event of cancellation of a second or third part of an offer package. In the event that the Package is not completed within 12 months, no refunds will be given. Extensions beyond 12 months may be arranged and must be requested before the end of the 12 months - the extension fee will be £25 per course within the Package. Packages and general course offers may not be used in conjunction with any offer, and are not subject to membership discount.

Centre Course Cancellation

We reserve the right to postpone a course or part of a course as a result of unsuitable conditions, or other circumstances outside Aqua Sport’s control. In this event a mutually convenient date to reconvene will be arranged. In the event that course minimum numbers are not met, where possible, personal tuition may be offered for a shorter period of time with free hire, or the course will be rolled over to a mutually convenient date, or a course voucher will be offered. Refunds are not given.

Insurance

The Aqua Sports Company has full public liability insurance which covers all activities operated by the Company. Personal insurance against loss, damage, injury or accident whilst visiting the site is the responsibility of the client. The Aqua Sports Company accepts no liability for any loss, damage, injury or accident which is the result of negligence on the part of the client, however caused.

Conditions of Participation

Clients must be water confident and should be able to swim 25 metres.

Youth & Junior Participants

I allow Aqua Sports the right of Loco Parentus if they are unable to contact me during the course (applies to under 18 year old participants only).

Medical Conditions

Anyone suffering from any medical or other condition must notify the Aqua Sports Company prior to booking and again on arrival at the centre. Whilst such medical conditions may not necessarily prevent course participation, the Aqua Sports Company can accept no responsibility for injury or accident resulting from any client’s medical condition.

Marketing

For marketing purposes Aqua Sports occasionally takes photos of water activities. If you do not wish images of you or your children to appear in our publicity material please inform us.

Blue Green Algae Information

Occasionally activities are suspended due to blue green algae levels or there are large areas of scum formations. We apologise for the inconvenience. When levels are higher than our recommended safety threshold for water contact activities (20,000 cells/ml), all junior activity and adult windsurfing are suspended. When levels are below World Heath Organisation advisory levels for non-water contact activities (100,000 cells/ml), sailing activities will be allowed under the following conditions:

  • There are no scum formations in the sailing areas.
  • Sailors are advised that they may sail if they are at a competent standard not to capsize in the conditions.
  • In the event of accidental capsize sailors are advised to try not to drink any scum and to shower off after their session.
  • All lake users sail or windsurf or paddle at their own risk. The Aqua Sports Company will accept no liability for any illness that might have been caused by Blue Green Algae