Terms and conditions


The Aqua Sports Company Limited General Terms and Conditions

All bookings subject to these Terms and Conditions.

Prices may be subject to change.

By submitting your booking you represent to us that you have the authority to make the booking on behalf of your party and that you accept on behalf of your party that the booking is subject to these Terms and Conditions. A contract exists as soon as we issue our Booking Confirmation Form.

Course Payments

A minimum deposit of 50% is required to confirm a booking. A booking is confirmed when the payment and completed booking form are received by the Aqua Sports Company. The balance is due 14 days before course commencement. Full payment is due at the time of booking if booking is made within 14 days of course. Deposit payments can be made over the phone or courses can be booked in full online.

We accept Childcare vouchers for all youth courses, camps and clubs.

Invoice Payment Options

All invoice can be made by Direct Bank Transfer to: Account Name: The Aqua Sports Company Sort Code: 40 38 08 Account: 71388045

Client Course Cancellation/ Postponement

In the case of course cancellation, notice must be received in writing 14 days prior to the course date and a cancellation fee of £35 will be incurred. Cancellation within 14 days of a course will result in loss of the full course fee. Clients failing to attend courses without notification will forfeit their remittance. In the event that a client has to postpone attendance on a course, Aqua Sports reserves the right to charge a rearrangement fee of £25 may be charged.

Schools & Group Cancellation Policy

A minimum deposit payment of 50% is due within 30 days of confirmation of booking, or by return if less than 30 days. Balance payment is due at least 14 day prior to event date. In the event of cancellation of a booking, notice must be received in writing at least 14 days before event and cancellation fees will be incurred as follows:-

  • 180 days before event – no charge
  • 150 days before event – 10% of deposit
  • 120 days before event – 15% of deposit
  • 90 days before event – 25% of deposit
  • 60 days before event – 50% of deposit
  • 30 days before event – 75% of deposit
  • 14 days or less before event – 100% of deposit

In the event of cancellation without written notice the full event fee will be charged. 

Where minimum numbers are booked, we advise clients to book for a realistic number. Notification of final numbers or an increase or decrease in numbers must be received and confirmed by Aqua Sports in writing at least 30 days prior to event. Aqua Sports Company cannot guarantee spaces for extra attendees. Notice of a decrease in numbers greater than 30% of the booking must be received in writing and agreed at least 30 days before activity day or charges will be made for original numbers booked. If no prior written agreement has been made, the Company reserves the right to charge for the number of people booked, should fewer students attend on the day.

Parental/Participation consent is the responsibility of the event organiser and must be given for all activities undertaken at The Aqua Sports Company. A signed booking form confirms that consent has been given for all participants.

Centre Course Cancellation

We reserve the right to postpone a course or part of a course as a result of unsuitable conditions, or other circumstances outside Aqua Sport’s control. In this event a mutually convenient date to reconvene will be arranged. In the event that course minimum numbers are not met, where possible, personal tuition may be offered for a shorter period of time with free hire, or the course will be rolled over to a mutually convenient date, or a course voucher will be offered. Refunds are not given.

Offers and Course Packages

‘Fastrak’ packages must be completed within 12 months. Packages count as one course: refunds cannot be given in the event of cancellation of a second or third part of an offer package. In the event that the Package is not completed within 12 months, no refunds will be given. Extensions beyond 12 months may be arranged and must be requested before the end of the 12 months - the extension fee will be £25 per course within the Package. Packages and general course offers may not be used in conjunction with any offer, and are not subject to membership discount.

Insurance

The Aqua Sports Company has full public liability insurance which covers all activities operated by the Company. Personal insurance against loss, damage, injury or accident whilst visiting the site is the responsibility of the client. The Aqua Sports Company accepts no liability for any loss, damage, injury or accident which is the result of negligence on the part of the client, however caused.

Conditions of Participation

Clients must be water confident and should be able to swim 25 metres.

Youth & Junior Participants

I allow Aqua Sports the right of Loco Parentus if they are unable to contact me during the course (applies to under 18 year old participants only).

Medical Conditions

Anyone suffering from any medical or other condition must notify the Aqua Sports Company prior to booking and again on arrival at the centre. Whilst such medical conditions may not necessarily prevent course participation, the Aqua Sports Company cannot accept responsibility for injury or accident resulting from any client’s medical condition.

Marketing

For marketing purposes Aqua Sports occasionally takes photos of water activities. If you do not wish images of you or your children to appear in our publicity material please inform us.

Blue Green Algae

Occasionally activities are suspended due to blue green algae levels or there are large areas of scum formations. We apologise for the inconvenience. When levels are higher than our recommended safety threshold for water contact activities (20,000 cells/ml), all junior activity and adult windsurfing are suspended. When levels are below World Heath Organisation advisory levels for non-water contact activities (100,000 cells/ml), sailing activities will be allowed under the following conditions:

  • There are no scum formations in the sailing areas.
  • Sailors are advised that they may sail if they are at a competent standard not to capsize in the conditions.
  • In the event of accidental capsize sailors are advised to try not to drink any scum and to shower off after their session.
  • All lake users sail or windsurf or paddle at their own risk. The Aqua Sports Company will accept no liability for any illness that might have been caused by Blue Green Algae